Learning Facilitator
Unifi
Bellville, Western Cape
Permanent
Posted 06 March 2026
- Closing Date 13 March 2026
Job Details
Job Description
About Unifi
Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for thousands of clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.
Learn more about Unifi at:
https://www.youtube.com/watch?v=eUrwaPmzU5E
https://www.youtube.com/watch?v=vl32BzxAHfA&t=26s
https://www.youtube.com/watch?v=_Gf1ZiFpfSc&t=188s
The Learning Facilitator is responsible for designing, delivering, and evaluating training programs for new and existing employees. This role ensures that staff are equipped with the necessary skills, knowledge, and competencies to effectively perform their roles and meet customer expectations.
Responsibilities:
- Design, develop, and implement training programs, focusing on functional, operational, and soft skills training.
- Conduct training sessions, including induction, onboarding, product knowledge, general customer service, Collections, systems training and navigation, and compliance training.
- Assess training needs.
- Develop and update training materials, manuals, and e-learning content in line with business objectives.
- Facilitate workshops, role-plays, and interactive training sessions to enhance learning experiences.
- Monitor and evaluate training effectiveness.
- Collaborate with team leaders and managers to identify training gaps and recommend solutions.
- Support continuous learning and development initiatives through coaching and refresher training.
- Ensure training programs align with regulatory requirements.
- Maintain accurate training records, reports, and documentation for audit and compliance purposes.
Requirements:
- Bachelor's degree in Human Resources, Education, Business Administration, or a related field (preferred).
- Certification in Training & Development and / or Adult Learning is advantageous.
- Minimum of 3 years of experience as a trainer or facilitator, preferably in a contact centre environment advantageous.
- Experience in developing training programs and instructional materials.
- Knowledge of customer service and collections principles, call centre operations, and industry best practices.
- Strong facilitation and presentation skills.
- Excellent communication and interpersonal skills.
- Ability to engage and motivate learners.
- Proficiency in using learning management systems (LMS) and e-learning tools.
- Analytical skills to assess training effectiveness and improve programs.
- Adaptability to changing business needs and training methods.
- Strong organizational and time management abilities.
